Last month I read this really nice post over at youmoz about a website called Mindmeister. Mindmeister is an online collaboration tool that allows you to create mind maps - you know those charts where you’d circle an idea, then list related ideas, and keep branching away. You can share your “mind maps” with other users, and they can add to and edit your map. All revisions are tracked and can be easily undone.
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It’s happened to us all at one point. You toil over the design of your newest website project, cross all your t’s and dot all your i’s and finally complete that mockup for submission to the client. The client is overjoyed! You hit it right on! Oh but wait, he’d like a small change. He has this cute little animated gif of a butterfly that he thinks would look perfect right next to his horizontal menu. Oh and that nice neutral color you chose, he wants it bright yellow.
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I read an awesome article this morning that really made me happy to be a freelancer:
A guide on how freelancers can compete against large design studios
Customer service is so absolutely important in the freelancing business. I’d rather lose time and money than have a single unhappy customer any day.
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It’s no mystery that reading & responding to user feedback is paramount in running a successful website. Visitors are the lifeblood of your website, and many of them are more then willing to communicate what they do and don’t like about your website to you. How do you go about setting up the mechanism for this communication? Specifically, do you use a contact form or offer an email link to your visitors? Let’s figure it out.
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